Planning is key to effective email marketing.

Email marketing, at first glance, seems simple and straightforward, and unfortunately, is often an afterthought for many marketers. However, when applied correctly, email marketing can be an incredibly cost effective means of dramatically increasing revenue. An...

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Patience is a virtue not an excuse

Yesterday I decided to try a new sandwich shop.  This was a big step for me because I am a creature of habit.  I placed my order and waited and waited and waited.  I went up to ask the counter girl about my order, and she quickly replied, "great food is worth waiting...

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Loyalty is not one size fits all.

This past weekend I was at Atlantic City, New Jersey.  As I was walking around I realized that there is no better example of customer loyalty programs than in casinos.  These programs have such monikers as "Diamond Club", "7 Star Club", and so on.  Regardless of which...

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